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Patricia Benítez Corona
and
Miguel Angel Ruíz
Este curso, ofrecido por la UNAM, te presenta técnicas que permiten entender las ventajas del pensamiento divergente (creativo) como una habilidad fundamental en la solución de problemas. Revisa, también, la metodología para manejar estilos participativos en la toma de decisiones asegurando la efectividad de las mismas y la aceptación por parte del personal al ser tomado en cuenta.
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What's inside
Syllabus
Concepto de problema
En muchas ocasiones, el directivo no alcanza a definir correctamente una situación problemática y confunde los elementos de la misma. En este inicio del curso, definiremos las características de un problema y a través de un ejercicio desarrollaremos habilidades para lograr soluciones exitosas aplicando algunos de los principios del Dr. Norman R. F. Maier.
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Syllabus
Concepto de problema
En muchas ocasiones, el directivo no alcanza a definir correctamente una situación problemática y confunde los elementos de la misma. En este inicio del curso, definiremos las características de un problema y a través de un ejercicio desarrollaremos habilidades para lograr soluciones exitosas aplicando algunos de los principios del Dr. Norman R. F. Maier.
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Desarrolla habilidades de pensamiento divergente y creativo, esenciales para la resolución de problemas
Proporciona herramientas para manejar estilos participativos en la toma de decisiones, asegurando su efectividad y aceptación
Impartido por Patricia Benítez Corona y Miguel Angel Ruíz, reconocidos expertos en el campo de la resolución de problemas
Ofrecido por la UNAM, una institución de renombre en el campo académico
Cubre aspectos conductuales en la toma de decisiones, como la actitud y la frustración
Se enfoca en desarrollar habilidades prácticas para resolver problemas en un contexto laboral
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Reviews summary
Guía práctica para resolución de problemas y toma de decisiones
Según los estudiantes, este curso de la UNAM ofrece una metodología práctica y aplicable para la solución de problemas y la toma de decisiones. Muchos valoran la claridad y estructura del contenido, especialmente los principios del Dr. Norman R. F. Maier, que consideran una joya atemporal. Se destaca su enfoque en la participación del equipo y en la aceptación de las decisiones, siendo altamente relevante para roles directivos. Sin embargo, algunos learners señalan que el curso podría beneficiarse de un mayor dinamismo y ejemplos más actualizados o interactivos, sintiéndolo a veces demasiado teórico para profesionales ya con experiencia.
Contenido bien organizado y explicaciones sencillas de seguir.
"Las explicaciones son claras y los ejemplos... son efectivos."
"El contenido es bien estructurado y fácil de seguir."
"Todo el material está muy bien organizado y presentado."
Fomenta la participación del personal en las decisiones.
"...entender la importancia de la participación del equipo."
"...la toma de decisiones en equipo."
"Me gustó mucho la parte de cómo plantear los problemas a los colaboradores para fomentar su participación."
"Aborda la resolución de problemas... considerando la frustración y la actitud en el equipo."
El curso se basa en principios valiosos del Dr. Maier.
"La metodología del Dr. Maier es muy práctica y aplicable."
"Los principios del Dr. Maier son valiosos."
"La explicación de los principios de dirección del pensamiento fue muy esclarecedora."
"La metodología del Dr. Maier es una joya. Me permitió ver las situaciones problemáticas desde otra óptica..."
Conceptos fácilmente utilizables en el ámbito profesional.
"La metodología del Dr. Maier es muy práctica y aplicable. Me ayudó a estructurar mejor el pensamiento divergente..."
"...me llevo herramientas muy útiles para mi día a día como directivo."
"Los conceptos son muy aplicables."
"Los principios son atemporales y aplicables a cualquier entorno laboral."
Más adecuado para principiantes que para expertos en el campo.
"Puede que sea bueno para principiantes, pero no tanto para quienes ya tienen experiencia."
"No lo recomendaría para profesionales con poco tiempo."
"Muy teórico y con poca aplicación práctica real. Esperaba herramientas más concretas y ejemplos actualizados."
Algunos ejemplos y el ritmo del curso podrían ser más dinámicos.
"Siento que le falta un poco de dinamismo. Esperaba más casos prácticos interactivos o simulaciones..."
"Gran parte del material me pareció un poco repetitivo y demasiado enfocado en la teoría sin suficientes aplicaciones directas."
"Un curso informativo, pero con un ritmo un tanto lento para mi gusto."
"...podrían actualizar algunos ejemplos o añadir más bibliografía complementaria."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Solución de problemas y toma de decisiones with these
activities:
Connect with a mentor
Show steps
Benefit from the insights and guidance of an experienced problem-solver.
Browse courses on
Mentorship
Show steps
-
Identify individuals who have expertise in problem-solving.
-
Reach out to them and request a mentorship.
Revise concepts of problem solving
Show steps
Keep your problem-solving skills sharp by reviewing the fundamentals before the course begins.
Browse courses on
Problem Solving
Show steps
-
Review the definition and characteristics of a problem.
-
Practice applying the problem exploration method.
-
Refresh your understanding of the principles of solution generation.
Compile a list of resources on problem-solving
Show steps
Expand your knowledge by gathering and organizing valuable resources on problem-solving.
Browse courses on
Problem Solving
Show steps
-
Search for articles, books, and websites on problem-solving.
-
Review the resources and select the most relevant ones.
-
Organize the resources into a logical structure.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Follow tutorials on decision-making techniques
Show steps
Enhance your decision-making skills by exploring different techniques and best practices.
Browse courses on
Decision Making
Show steps
-
Research different decision-making models.
-
Identify the strengths and weaknesses of each model.
-
Practice applying the models to real-world scenarios.
Solve practice problems
Show steps
Reinforce your understanding of problem-solving techniques by practicing on a variety of exercises.
Browse courses on
Problem Solving
Show steps
-
Identify the key elements of the problem.
-
Generate a list of potential solutions.
-
Evaluate the pros and cons of each solution.
-
Select and implement the best solution.
Attend a workshop on creative problem-solving
Show steps
Participate in a hands-on workshop to develop your creative problem-solving abilities.
Browse courses on
Creative Thinking
Show steps
-
Learn about different creative problem-solving techniques.
-
Practice applying the techniques to real-world problems.
-
Receive feedback from experts and peers.
Lead a project to solve a real-world problem
Show steps
Apply your problem-solving skills to a meaningful project that makes a difference.
Browse courses on
Project Management
Show steps
-
Identify a problem that you are passionate about.
-
Develop a plan to solve the problem.
-
Recruit a team of people to help you.
-
Implement your plan and track your progress.
-
Evaluate the results of your project.
Connect with a mentor
Show steps
Benefit from the insights and guidance of an experienced problem-solver.
Browse courses on
Mentorship
Show steps
Show steps
Show steps
- Identify individuals who have expertise in problem-solving.
- Reach out to them and request a mentorship.
Revise concepts of problem solving
Show steps
Keep your problem-solving skills sharp by reviewing the fundamentals before the course begins.
Browse courses on
Problem Solving
Show steps
Show steps
Show steps
- Review the definition and characteristics of a problem.
- Practice applying the problem exploration method.
- Refresh your understanding of the principles of solution generation.
Compile a list of resources on problem-solving
Show steps
Expand your knowledge by gathering and organizing valuable resources on problem-solving.
Browse courses on
Problem Solving
Show steps
Show steps
Show steps
- Search for articles, books, and websites on problem-solving.
- Review the resources and select the most relevant ones.
- Organize the resources into a logical structure.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Follow tutorials on decision-making techniques
Show steps
Enhance your decision-making skills by exploring different techniques and best practices.
Browse courses on
Decision Making
Show steps
Show steps
Show steps
- Research different decision-making models.
- Identify the strengths and weaknesses of each model.
- Practice applying the models to real-world scenarios.
Solve practice problems
Show steps
Reinforce your understanding of problem-solving techniques by practicing on a variety of exercises.
Browse courses on
Problem Solving
Show steps
Show steps
Show steps
- Identify the key elements of the problem.
- Generate a list of potential solutions.
- Evaluate the pros and cons of each solution.
- Select and implement the best solution.
Attend a workshop on creative problem-solving
Show steps
Participate in a hands-on workshop to develop your creative problem-solving abilities.
Browse courses on
Creative Thinking
Show steps
Show steps
Show steps
- Learn about different creative problem-solving techniques.
- Practice applying the techniques to real-world problems.
- Receive feedback from experts and peers.
Lead a project to solve a real-world problem
Show steps
Apply your problem-solving skills to a meaningful project that makes a difference.
Browse courses on
Project Management
Show steps
Show steps
Show steps
- Identify a problem that you are passionate about.
- Develop a plan to solve the problem.
- Recruit a team of people to help you.
- Implement your plan and track your progress.
- Evaluate the results of your project.
Career center
Learners who complete Solución de problemas y toma de decisiones will develop knowledge and skills
that may be useful to these careers:
Chief Strategy Officer
Chief Strategy Officer
A Chief Strategy Officer leads the strategic planning of an organization, sets its long-term vision, and implements the organization's strategic plan. This role is suitable for those with an interest in business strategy, management, and innovation. Solución de problemas y toma de decisiones, with its focus on problem-solving techniques and decision-making methodologies, can be a highly valuable course for aspiring Chief Strategy Officers to equip them with the skills to gather and analyze data, identify and evaluate strategic options, and make informed decisions.
Management Consultant
Management Consultant
A Management Consultant advises businesses and organizations on how to improve their performance using analytical and problem-solving skills. This is an ideal career path for individuals who are interested in business optimization and strategy. The course, Solución de problemas y toma de decisiones, can be highly beneficial for Management Consultants because it teaches problem-solving techniques, decision-making methodologies, and creative thinking, which are all important skills for success in this role.
Chief Executive Officer
Chief Executive Officer
A Chief Executive Officer (CEO) is the highest-ranking executive in an organization, responsible for making key decisions and overseeing the overall operations of the company. Those interested in leadership and management will find this role to be a good fit for their interests. Solución de problemas y toma de decisiones can be a valuable asset to CEOs due to its focus on problem-solving techniques, decision-making methodologies, and leadership skills, all of which are essential for effective leadership.
Business Analyst
Business Analyst
A Business Analyst identifies and analyzes business needs and develops solutions to improve business processes. This role is ideal for individuals who are interested in data analysis, process improvement, and problem-solving. The course, Solución de problemas y toma de decisiones, can be a valuable asset to Business Analysts as it teaches problem-solving techniques, decision-making methodologies, and analytical thinking, which are all important skills for success in this role.
Project Manager
Project Manager
A Project Manager plans, executes, and closes projects to achieve specific goals. Individuals who are interested in project management and leadership will find this role to be a good fit for their interests and career goals. The course, Solución de problemas y toma de decisiones, can be highly useful to Project Managers because it teaches problem-solving techniques, decision-making methodologies, and leadership skills, all of which are important skills for success in this role.
Operations Manager
Operations Manager
An Operations Manager plans, organizes, and directs the production and delivery of goods and services. This role suits individuals who are interested in operations management, supply chain management, and process optimization. Solución de problemas y toma de decisiones can be a valuable asset to Operations Managers as it teaches problem-solving techniques, decision-making methodologies, and process optimization techniques, all of which are important skills for success in this role.
Risk Manager
Risk Manager
A Risk Manager identifies, assesses, and mitigates risks. This role is ideal for individuals who are interested in risk management, compliance, and internal control. Solución de problemas y toma de decisiones can be a valuable asset to Risk Managers as it teaches problem-solving techniques, decision-making methodologies, and risk management techniques, all of which are important skills for success in this role.
Data Analyst
Data Analyst
A Data Analyst collects, analyzes, and interprets data to extract meaningful insights. This role suits individuals who are interested in data analysis, data mining, and business intelligence. Solución de problemas y toma de decisiones may be useful for Data Analysts due to its focus on analytical thinking, problem-solving techniques, and decision-making methodologies.
Systems Analyst
Systems Analyst
A Systems Analyst analyzes and designs technology solutions to meet business needs. This role suits individuals who are interested in systems analysis, software development, and business process improvement. Solución de problemas y toma de decisiones may be useful for Systems Analysts due to its focus on problem-solving techniques and decision-making methodologies, which are important for success in this role.
Quality Assurance Manager
Quality Assurance Manager
A Quality Assurance Manager plans and executes quality assurance programs to ensure that products and services meet quality standards. This role is ideal for individuals who are interested in quality management, quality control, and process improvement. Solución de problemas y toma de decisiones may be useful for Quality Assurance Managers due to its focus on problem-solving techniques and decision-making methodologies, which are important for success in this role.
Product Manager
Product Manager
A Product Manager plans, develops, and markets products to meet customer needs. This role is ideal for individuals who are interested in product management, product development, and marketing. Solución de problemas y toma de decisiones may be useful for Product Managers due to its focus on problem-solving techniques and decision-making methodologies, which are important for success in this role.
Financial Analyst
Financial Analyst
A Financial Analyst analyzes financial data to make investment recommendations and assess the financial health of companies. This role is ideal for individuals who are interested in finance, investments, and financial modeling. Solución de problemas y toma de decisiones may be useful for Financial Analysts due to its focus on analytical thinking, problem-solving techniques, and decision-making methodologies.
Marketing Manager
Marketing Manager
A Marketing Manager plans and executes marketing campaigns to promote products and services. This role is ideal for individuals who are interested in marketing, advertising, and brand management. Solución de problemas y toma de decisiones may be useful for Marketing Managers due to its focus on problem-solving techniques and decision-making methodologies, which are important for success in this role.
Human Resources Manager
Human Resources Manager
A Human Resources Manager plans and executes human resources programs to attract, develop, and retain employees. This role is ideal for individuals who are interested in human resources, employee relations, and talent management. Solución de problemas y toma de decisiones may be useful for Human Resources Managers due to its focus on problem-solving techniques and decision-making methodologies, which are important for success in this role.
Sales Manager
Sales Manager
A Sales Manager plans and executes sales strategies to achieve sales targets. This role is ideal for individuals who are interested in sales, business development, and customer relationship management. Solución de problemas y toma de decisiones may be useful for Sales Managers due to its focus on problem-solving techniques and decision-making methodologies, which are important for success in this role.
For more career information including salaries, visit:
OpenCourser.com/course/2u9zy9/solucion
Reading list
We've selected 16 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Solución de problemas y toma de decisiones.
Provides a comprehensive overview of creative problem-solving techniques and methods. It offers practical tools and exercises that can be applied to a wide range of problems. Provides a strong foundation in design thinking and creativity techniques.
Save
Offers a framework for making better decisions in both personal and professional life. It provides a step-by-step process for identifying and evaluating options, and for making choices that are aligned with your values and goals. Provides practical advice on how to avoid common decision-making pitfalls.
Texto que profundiza en las teorías de resolución de problemas, con ejercicios prácticos para su aplicación. Es relevante por su cobertura del enfoque de resolución de problemas de Maier, que se introduce en el curso.
Save
Explores the two systems of thinking that operate in the human brain: System 1, which is fast, intuitive, and emotional, and System 2, which is slow, deliberate, and rational. It provides insights into how these two systems interact and influence our decision-making. Helps to understand the psychological biases that can affect decision-making.
Save
Un enfoque práctico para la resolución creativa de problemas, con técnicas para generar ideas innovadoras. Es especialmente útil para complementar el principio de dirección del pensamiento en el curso.
Este libro proporciona una visión general del pensamiento divergente, un proceso creativo que genera múltiples soluciones a un problema. Ofrecerá técnicas prácticas para aplicar el pensamiento divergente a la resolución de problemas y la innovación.
Save
Guía práctica para resolver problemas de forma efectiva, cubriendo aspectos como la definición del problema, la generación de alternativas y la toma de decisiones. Apoya los conceptos generales de resolución de problemas en el curso.
Explores the challenges that established companies face when they try to innovate. It provides a framework for understanding the innovation process and for developing strategies to overcome the innovator's dilemma. Offers insights into the challenges of innovation and provides guidance on how to overcome them.
Save
Texto orientado a estudiantes y profesionales que buscan desarrollar habilidades de resolución de problemas. Introduce técnicas utilizadas por pensadores famosos, como el pensamiento divergente y el razonamiento lógico.
Save
Provides a practical guide to design thinking, a human-centered approach to problem solving and innovation. It offers a step-by-step process for applying design thinking to real-world problems. Provides a hands-on approach to problem-solving and helps to develop creative solutions.
Offers a practical approach to starting a new business or product. It provides a step-by-step process for testing ideas, building prototypes, and getting feedback from customers. Offers guidance on how to validate business ideas and build successful products.
Save
Provides a range of techniques for solving problems in groups. It offers tools and exercises for generating ideas, facilitating discussions, and reaching consensus. Helps to develop skills in group problem-solving and decision-making.
Save
Explores the importance of divergent thinking in problem solving and innovation. It provides a range of techniques for generating new ideas and breaking out of conventional thought patterns. Offers insights into the creative process and helps to develop divergent thinking skills.
Provides a practical guide to making difficult decisions. It offers a step-by-step process for identifying and evaluating options, and for making choices that are aligned with your values and goals. Provides additional perspectives on decision-making and helps to develop decision-making skills.
Provides a classic guide to effective management. It offers insights into the key principles of effective leadership and management. Provides additional perspectives on management and helps to develop leadership skills.
Provides a practical guide to thinking skills. It offers a range of techniques and exercises for improving memory, concentration, and problem-solving abilities. Helps to develop cognitive skills and improve overall thinking abilities.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/2u9zy9/solucion
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Rating
4.8
Effort
Approx. 11 hours
Level
Introductory
Via
Coursera
Institution
Universidad Nacional Autónoma de México
Instructors
Patricia Benítez Corona
Miguel Angel Ruíz
Language
Español
This course belongs to a
collection
called
Habilidades Gerenciales . It's comprised of six courses:
- Solución de problemas y toma de decisiones (viewing)
- Autoridad, dirección y liderazgo
- Habilidades gerenciales: Proyecto final
- Gestión del talento humano
- Orden y manejo del tiempo
- Administración para obtener resultados
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