Displaying results 21 - 40 of 10,000 results for "lynda quick fixes for poor customer service"
Dealing with Irrational Customers and Escalating Complaints
Fundamentals of IT OperationsCost $35 · . Course Length: 0 hours estimated
A successful Support Center is prepared for any customer situation. In this course, Dealing with Irrational Customers and Escalating Complaints, you will learn to educate your staff about dealing with irrational customers. First, you will delve into the steps your...
Offered through Pluralsight | Taught by Theresa Miller
Code with Us: Angular Quick Start
Cost $29 · . Course Length: 3 hours estimated
John Papa and Ward Bell demonstrate writing an application in Angular. Follow along as they build a form-based, customer management app from scratch. Create visual components that display data and respond to user input with data binding, write a service to...
Offered through Pluralsight | Taught by Ward Bell, John Papa
Relationship Marketing Strategy for Financial Services
Cost $79 · . Course Length: 18 hours estimated
Marketing now is less about the Product or Service and more about the value it creates for the Customers. Ergo, it is imperative for Financial Services’ professionals to move from transaction management to relationship management and create meaningful...
Offered through edX | and created by State Bank of India | Taught by Mukti Prakash Behera, Bindu K Nambiar, Hari S Iyer and others
Microsoft Dynamics 365 for Field Service
Cost $35 · . Course Length: 1 hours estimated
When you think of customer service, you might think of a call center where customer service reps provide assistance over the phone. But for some companies and industries, that service extends beyond the office, and technicians are sent into the field to make...
Offered through Pluralsight | Taught by Amber Israelsen
ITIL® 4 Managing Professional Transition: Drive Stakeholder Value
Cost $35 · . Course Length: 2 hours estimated
Customers and service providers often don't know where to start when it comes to value co-creation. In this course, ITIL® 4 Managing Professional Transition
Offered through Pluralsight | Taught by Brad Utterback
Exploring the Benefits of Continuous Security and Compliance for Cloud Infrastructure
Cost $35 · . Course Length: 0 hours estimated
Learn how Cloud Architects and DevSecOps teams can bring continuous security awareness, visibility and fixes to their cloud infrastructure and services for governance and operational excellence, helping to reduce misconfiguration and security gaps.
Offered through Pluralsight | Taught by DevSecCon
Straight Talk About Franchising
Rated 4.3★ stars based on | 6 ratings · . Cost $12 · . Course Length: 6 hours estimated
This course is based on one franchise owner's experiences in the quick casual dining segment of the franchise industry, although it's principles can be applied to any industry or business. Filled with actual personal anecdotes of what the instructor experienced,...
Offered through Udemy | Taught by Cynthia Readnower
Customer Service Fundamentals
Rated 4.8★ stars based on | 83 ratings · . Cost $39 · . Course Length: 20 hours estimated
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to...
Offered through Coursera | and created by IBM, Knowledge Accelerators | Taught by IBM Training and Skills, Keith Gibson
Snowforce '19: Einstein Bots to the Rescue
Snowforce 2019Cost $35 · . Course Length: 0 hours estimated
Einstein Bots are a new feature from Salesforce that allows you to automate routine and frequent customer requests. Instead of having your service reps tied up in chats for password resets or order status updates, an Einstein Bot can handle these requests freeing...
Offered through Pluralsight | Taught by Snowforce
Introduction to Amazon Elastic Transcoder
Cost $35 · . Course Length: 0 hours estimated
Amazon Elastic Transcoder is a service that helps you with media transcoding in the cloud. In this course, you will be introduced to this service, its benefits, how it works, and some best practices when using Amazon Elastic Transcoder. We will also highlight a...
Offered through Pluralsight | Taught by Authored by AWS
Using Adobe Analytics and Shared Audiences with Adobe Target
Adobe TargetCost $35 · . Course Length: 1 hours estimated
At the core of driving any successful marketing strategy is a deep understanding of who your customer is. In Using Adobe Analytics and Shared Audiences with Adobe Target, you will learn how to use Adobe Analytics reporting to analyze Target activities and how to...
Offered through Pluralsight | Taught by Jonathan Greiner, Adobe Digital Learning Services
Excel Modeling for Professionals: Best Practices & Pitfalls
Cost $49 · . Course Length: 3 hours estimated
What sets this Excel course apart is that we don’t focus on quick fixes or specific tips and tricks. This course is for those who already understand Excel. The aim of the course is to elevate Excel models, to improve clarity, longevity, and transferability of...
Offered through Coursera | and created by Delft University of Technology, Erasmus University Rotterdam | Taught by Jan Karel Pieterse, Jan Stoop, Dr.ir. Felienne Hermans
Create a services customer satisfaction process
Cost $9 · . Course Length: 1 hours estimated
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note
Offered through Coursera | and created by Coursera Project Network | Taught by Angelo Paolillo
Building the Business Model for Corporate Entrepreneurs
Corporate Entrepreneurship: Innovating within CorporationsRated 4.8★ stars based on | 9 ratings · . Cost $49 · . Course Length: 20 hours estimated
Led by Dan Gordon, a University of Maryland faculty member who teaches business modeling in the National Science Foundation's I-Corps Program, this course enables you to develop and apply the Business Model Canvas tool to scope a corporate challenge or...
Offered through Coursera | and created by University of Maryland, College Park | Taught by Daniel Gordon
Strategic Account Management
Enterprise SalesCost $169 · . Course Length: 36 hours estimated
Strategic Account Management will examine a major challenge of sales teams - how to maintain your customer relationships in a competitive marketplace and how to grow their business with you. In this course you will learn the sales processes, frameworks and skill...
Offered through edX | and created by QueensX, Queen’s University | Taught by Jim Hamilton, Michael Cant
British Telecom: Data-driven Digital Transformation
Big Data LDN 2019Cost $35 · . Course Length: 0 hours estimated
Under the guidance of a "data-driven" approach, organizations must build and develop ecosystem capabilities that enable comprehensive customer understanding, intelligent decision-making, and enhance service quality and decision-making efficiency. Unlike digital...
Offered through Pluralsight | Taught by Big Data LDN
Reports, Dashboards, and Customer Success in Salesforce
Salesforce Sales OperationsCost $49 · . Course Length: 30 hours estimated
The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales...
Offered through Coursera | and created by Salesforce, Pathstream | Taught by Angela Prakash, Anthony Jones
Snowforce '19: Shift Service into High Gear
Snowforce 2019Cost $35 · . Course Length: 0 hours estimated
Learn how to increase efficiency, productivity, and customer happiness with Case management in the Service Cloud. In this session, you'll hear tips for enhancing Case functionality and jump into an org with a demo that shows how to decrease time spent on...
Offered through Pluralsight | Taught by Snowforce
Microsoft Dynamics 365: Getting Started
Cost $35 · . Course Length: 2 hours estimated
In today’s business environment, organizations are driven by data. This data helps provide insights into customers, and also gives organizations a comprehensive view into their own business. Dynamics 365 enables both of these, by providing Customer Relationship...
Offered through Pluralsight | Taught by Amber Israelsen
Introduction to Amazon DynamoDB
Cost $35 · . Course Length: 0 hours estimated
In this course, we cover an overview of the Amazon DynamoDB service. Use cases of how DynamoDB can be used to store any amount of items with different attributes are also covered. Information regarding Amazon DynamoDB's theory of operation, along with a quick...
Offered through Pluralsight | Taught by Authored by AWS