Proyecto final sobre negociación para un mejor clima laboral from Coursera

Aquí se planteará el caso de una organización en la que están sucediendo varios acontecimientos preocupantes, que debes conciliar, negociar y resolver. Entre éstos, sobresale la existencia de conflictos latentes, inherentes a un clima laboral deteriorado por una administración centralizada de forma excesiva, en donde no se delega y se impide la participación de la gente. Prevalece la falta de cooperación entre las áreas y sus colaboradores entre sí, aunado a una falta de liderazgo, trabajo en equipo y comunicaciones defectuosas, y agregando la existencia de una situación tensa, por la presencia de una élite de profesionistas y especialistas en los altos niveles de la organización, que influyen en toda la empresa, imponiendo los intereses y la cultura de su especialidad en beneficio de su propio trabajo y de las áreas afines al mismo. Esta élite crea un clima laboral que los demás consideran déspota y hostil.

Dichos aspectos hacen imposible el futuro desarrollo de la empresa y emplear el talento de la gente.

¿Qué hacer para aclarar esta situación?, ¿podrán conciliarse los intereses mediante acuerdos de cooperación?, ¿qué elementos subyacentes deberán ser considerados?, ¿quiénes pueden representar a las partes?, y lo más importante, ¿podremos encontrar una fórmula que perdure? En resumen, se requiere negociar el cambio.

What's inside

Syllabus

Introducción al curso

En este curso se verá todo lo referente al contenido del caso final sobre Estrategias de negociación para acreditar el programa de estudio sobre la materia. Se presenta un caso real sobre el clima laboral donde existían situaciones y aspectos críticos para el personal de esa empresa que resentía en forma aguda no sólo un trato déspota sino carente de oportunidades, aprendizaje y desarrollo futuro.

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Read about what's good

what should give you pause

and possible dealbreakers

Dirigido a supervisores y gerentes de recursos humanos, procesos de negociación, académicos, especialistas en desarrollo organizacional y empresarial y estudiantes de posgrado en áreas afines

Los instructores, Fernando Guerra, tienen un gran reconocimiento por su trabajo en los tópicos que se tratan en este curso

Se desarrolla el proceso de planeación estratégica para el diseño de estrategias que den vida a los acuerdos negociados en el tiempo

Este curso explora los fundamentos necesarios no solo para la negociación, sino también para el desarrollo personal y humano

Se requiere que los alumnos lean textos extensos, vean videos, participen en discusiones y realicen tareas

Reviews summary

Análisis de caso y negociación laboral

Según los estudiantes, este curso ofrece una excelente oportunidad para aplicar estrategias de negociación a un caso práctico de clima laboral deteriorado. Muchos destacan la aplicabilidad de los conceptos aprendidos y cómo les ayudó a comprender mejor las dinámicas en situaciones de conflicto profesional. Señalan que el curso está bien estructurado y que la resolución del caso final es un ejercicio valioso que consolida el aprendizaje. La mayoría de los comentarios son muy positivos, resaltando la claridad de la exposición y la utilidad de las herramientas proporcionadas para la planeación estratégica de la negociación.

Se brindan herramientas útiles para la negociación.

"El curso me dio herramientas concretas para enfrentar situaciones de negociación en el trabajo."

"Aprendí a identificar los intereses subyacentes y a generar opciones de valor."

"Las estrategias de planeación son muy útiles y prácticas."

"Me llevo un kit de herramientas mentales y técnicas para negociar."

Curso claro, bien explicado y organizado.

"La información proporcionada es clara y concisa, fácil de seguir."

"Excelente estructura del curso, va de lo general a lo particular."

"Todo muy bien explicado, entendí perfectamente los pasos de la planeación estratégica."

"El contenido está muy bien organizado y presentado, lo que facilita el aprendizaje."

El caso práctico final es un ejercicio valioso.

"El caso práctico final es muy interesante y te obliga a pensar críticamente para aplicar todo lo aprendido."

"Me encantó la forma en que se presentó el caso, muy realista y desafiante."

"Resolver el caso me permitió afianzar mis conocimientos sobre la planeación estratégica de una negociación."

"El ejercicio del caso ayuda a poner en contexto real todo el marco teórico."

Conceptos aplicables a situaciones reales de trabajo.

"La aplicación práctica que se le da a cada concepto visto en las clases hace que sea un curso muy completo."

"Excelente para aplicar los conocimientos teóricos adquiridos en el curso anterior y poner a prueba las habilidades de negociación."

"Me ayudó mucho a comprender la importancia de una negociación en el ámbito laboral y cómo llevarla a cabo de forma efectiva."

"Puedo usar estos aprendizajes en mi trabajo para mejorar la comunicación y resolver conflictos."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Proyecto final sobre negociación para un mejor clima laboral with these activities:

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Career center

Learners who complete Proyecto final sobre negociación para un mejor clima laboral will develop knowledge and skills that may be useful to these careers:

Conflict Resolution Specialist

Conflict Resolution Specialists help people to resolve conflicts peacefully and effectively. They may work with individuals, groups, or organizations to identify and address the root causes of conflict and develop strategies for resolving it. This course may be useful to Conflict Resolution Specialists who want to enhance their negotiation and conflict resolution skills in order to effectively resolve workplace conflicts and promote a positive and productive work environment.

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Mediator

Mediators facilitate the resolution of disputes between two or more parties. They help the disputing parties to identify and clarify their interests, develop options, and reach an agreement. This course would be helpful for Mediators who want to enhance their planning and negotiation skills in order to effectively manage workplace conflicts and promote a positive work environment.

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Negotiator

Negotiators represent their clients in negotiations with other parties; advise clients on negotiation strategies and tactics; and help clients to achieve their objectives. This course may be useful to Negotiators who want to enhance their understanding of negotiation principles and strategies in order to successfully negotiate agreements that promote a collaborative and productive workplace culture.

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Organizational Development Consultant

Organizational Development Consultants help organizations to improve their overall effectiveness by developing and implementing strategies for change. They work with clients to identify and address organizational issues, and to develop and implement solutions that will help the organization achieve its goals. This course would be helpful for Organizational Development Consultants who want to enhance their skills in diagnosing organizational issues and developing and implementing effective interventions to improve workplace culture and collaboration.

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Union Representative

Union Representatives represent the interests of union members in negotiations with employers. They help members to resolve grievances, negotiate contracts, and protect their rights. This course may be useful to Union Representatives who want to enhance their negotiation and conflict resolution skills in order to effectively advocate for their members' interests and improve workplace conditions.

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Labor Relations Specialist

Labor Relations Specialists represent employers in negotiations with unions. They help employers to resolve grievances, negotiate contracts, and maintain a positive relationship with the union. This course may be useful to Labor Relations Specialists who want to enhance their negotiation and conflict resolution skills in order to effectively manage labor relations and promote a collaborative and productive workplace.

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Employee Relations Manager

Employee Relations Managers plan, direct, and coordinate employee relations programs and activities. They advise management on employee relations issues and represent the organization in dealings with employees and labor organizations. This course would be helpful for Employee Relations Managers who want to enhance their negotiation and conflict resolution skills in order to effectively manage employee relations and promote a positive and productive work environment.

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Human Resources Consultant

Human Resources Consultants provide advice and assistance to organizations on a variety of human resources issues, including employee relations, compensation, benefits, and training. This course may be useful to Human Resources Consultants who want to enhance their negotiation and conflict resolution skills in order to effectively advise clients on human resources issues and help them to improve their workplace culture and practices.

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Administrative Services Manager

Administrative Services Managers plan, direct, and coordinate administrative services for organizations. They may also work with employees to resolve issues related to administrative services. This course may be useful to Administrative Services Managers who want to enhance their negotiation and conflict resolution skills in order to effectively manage administrative services and resolve employee issues.

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Diversity and Inclusion Manager

Diversity and Inclusion Managers develop and implement strategies to promote diversity and inclusion in the workplace. They may also work with employees to resolve conflicts and create a more inclusive work environment. This course may be useful to Diversity and Inclusion Managers who want to enhance their negotiation and conflict resolution skills in order to effectively promote diversity and inclusion in the workplace.

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Organizational Psychologist

Organizational Psychologists study the behavior of individuals and groups in organizations. They use their knowledge to help organizations improve their productivity, efficiency, and effectiveness. This course may be useful to Organizational Psychologists who want to enhance their understanding of negotiation and conflict resolution dynamics in order to effectively consult with organizations on workplace issues and help them to develop and implement effective interventions.

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Training and Development Manager

Training and Development Managers plan, develop, and implement training programs for employees. They may also work with employees to identify and develop their skills and knowledge. This course may be useful to Training and Development Managers who want to enhance their negotiation and conflict resolution skills in order to effectively design and deliver training programs that promote workplace collaboration and productivity.

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Compensation and Benefits Manager

Compensation and Benefits Managers plan, develop, and administer compensation and benefits programs for employees. They may also work with employees to resolve issues related to their compensation and benefits. This course may be useful to Compensation and Benefits Managers who want to enhance their negotiation and conflict resolution skills in order to effectively manage compensation and benefits programs and resolve employee issues.

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Safety Manager

Safety Managers develop and implement safety programs for organizations. They may also work with employees to identify and address safety hazards. This course may be useful to Safety Managers who want to enhance their negotiation and conflict resolution skills in order to effectively manage safety programs and resolve safety issues.

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Human Resources Manager

Human Resources Managers plan, direct, and coordinate human resource management policies and programs; advise management on human resources issues; and represent the organization in dealings with employees and labor organizations. This course may be useful to Human Resources Managers who want to enhance their negotiation skills and strategies in order to successfully resolve conflicts and improve workplace culture.

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