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Sara Canaday and Shelley Benhoff
Have you ever wondered how to attract and retain top talent for your organization? Do you have a problem employee? Are you facing upcoming performance reviews? If so, this course is the perfect course for you. In this course, Managing Technical Professionals,...
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Have you ever wondered how to attract and retain top talent for your organization? Do you have a problem employee? Are you facing upcoming performance reviews? If so, this course is the perfect course for you. In this course, Managing Technical Professionals, you'll learn how to get your employees to perform at their highest potential. First, you'll discover being a mentor and coaching your employees. Next, you'll watch various scenarios where the management team uses best practices in handling conflict management, facilitating communication, and providing feedback. Finally, you'll explore performance management and handling performance reviews in depth. When you're finished with this course, you'll have the skills that you need to motivate your employees to perform at their highest potential and provide a positive working environment to attract and retain top talent.
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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Covers industry-standard best practices in managing technical teams
Provides practical strategies for resolving conflict, communicating effectively, and giving constructive feedback
Prepares learners to conduct effective performance reviews and foster employee growth
Empowers learners to create a positive and engaging work environment that attracts and retains top talent
Led by experienced HR professionals with expertise in managing technical teams
Offers a comprehensive approach to managing technical professionals, encompassing mentoring, coaching, conflict resolution, communication, feedback, and performance management

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Activities

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Career center

Learners who complete Managing Technical Professionals will develop knowledge and skills that may be useful to these careers:
Human Resources Manager
Human Resources Managers oversee all aspects of human resources within an organization, including recruiting, hiring, and managing employees. This course can help HR Managers build a strong foundation in managing technical professionals, which is essential for recruiting and retaining top talent in today's competitive job market. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for HR Managers to have.
Technical Project Manager
Technical Project Managers are responsible for planning, executing, and completing technical projects within an organization. This course can help Technical Project Managers develop the skills they need to manage technical professionals effectively. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Technical Project Managers to have.
Technical Recruiter
Technical Recruiters are responsible for finding and hiring top talent for technical positions within an organization. This course can help Technical Recruiters develop the skills they need to attract and retain top technical talent. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Technical Recruiters to have.
Software Engineer
Software Engineers design, develop, and maintain software applications. This course can help Software Engineers develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Software Engineers to have.
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make better decisions. This course can help Data Analysts develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Data Analysts to have.
IT Consultant
IT Consultants provide consulting services to organizations on how to improve their use of information technology. This course can help IT Consultants develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for IT Consultants to have.
Web Developer
Web Developers design and develop websites and web applications. This course can help Web Developers develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Web Developers to have.
Technical Writer
Technical Writers write and edit technical documentation, such as user manuals, white papers, and training materials. This course can help Technical Writers develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Technical Writers to have.
Information Technology Manager
Information Technology Managers oversee all aspects of information technology within an organization, including planning, implementing, and maintaining IT systems. This course can help Information Technology Managers develop the skills they need to manage technical professionals effectively. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Information Technology Managers to have.
Software Development Manager
Software Development Managers oversee all aspects of software development within an organization, including planning, implementing, and maintaining software systems. This course can help Software Development Managers develop the skills they need to manage technical professionals effectively. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Software Development Managers to have.
Computer Programmer
Computer Programmers write and maintain code for software applications. This course can help Computer Programmers develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Computer Programmers to have.
Quality Assurance Analyst
Quality Assurance Analysts test software applications to ensure that they meet quality standards. This course can help Quality Assurance Analysts develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Quality Assurance Analysts to have.
Technical Support Specialist
Technical Support Specialists provide technical support to users of software applications and hardware. This course can help Technical Support Specialists develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Technical Support Specialists to have.
Business Analyst
Business Analysts analyze business processes and make recommendations for improvements. This course can help Business Analysts develop the skills they need to work effectively in a team environment and manage their own projects. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Business Analysts to have.
Project Manager
Project Managers plan, execute, and complete projects within an organization. This course can help Project Managers develop the skills they need to manage technical professionals effectively. The course covers topics such as mentoring and coaching employees, handling conflict management, facilitating communication, and providing feedback, all of which are essential skills for Project Managers to have.

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Managing Technical Professionals.
Provides a comprehensive overview of coaching and mentoring, including practical techniques and exercises. It valuable resource for anyone who wants to learn more about these essential leadership skills.
Provides a practical guide to resolving disputes and building consensus. It covers a wide range of topics, including identifying the root causes of conflict, developing conflict resolution strategies, and facilitating effective communication.

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